• Mail Order

    Mail order Whether it’s a personalised postcard, complex mailing or self-mailer:
    Mail order firms in particular can benefit from our comprehensive printing services.
    You will be even more successful at addressing both existing and potential customers.

Unbeatable service for mail order firms
from the print and mailing professional

Mail order firms need to ensure that prospects are addressed perfectly and that their current customers receive precisely the information they need. As a print specialist for mail order firms and a professional for online stores, FM+M delivers extensive services such as print products with address management and personalised inserts, also for web shops. In a nutshell: We boost your success!

Print specialists

Whether it’s personalised inserts or print products with address management, also for web shops: We are specialists for high-quality printing and deliver end-to-end services.

Print specialist for mail order firms & mailing

Attract more business with smart and efficient mailings!
FM+M is a one-stop shop, offering printing, packaging and even personalised dispatch.

Dispatch and IT

As a print specialist for mail order firms, Fulfillment Mail + Marketing prints and sends your standard letters, DIALOGPOST or bills. Our powerful IT ensures optimised workflows, including data entry.

Maximum savings

We guarantee efficient services, from material and manufacturing to transport costs – and ensure maximum postage savings on your behalf!

The print professional for your online store

From storage to personalised dispatch of mailings or cards: We are your efficient partner and print professional for online stores, portals or shops.

What really matters: Finding the best way to reach existing and potential customers!
In the words of your mailing specialist for mail order firms

Pakete in Druckerei auf Band beim Druck-Spezialist für Versandhandel, Druckprofi Online-Stores. Printprodukte und Adressmanagement sowie personalisierte Beileger, Druckerzeugnisse und Webshops

Whether it’s printed materials with address management or products for web shops: You benefit from partnering with an established specialist and print professional for online stores

As a print specialist for mail order firms, we know: The entire mail order sector is facing numerous complex challenges in the areas of dispatch and printing technology.

Fulfillment Mail + Marketing delivers end-to-end services and state-of-the-art solutions as your print and mailing professional.

Perfectly equipped for today’s challenges in the mail order sector

On the one hand, today’s mail order business takes place online, but has increasingly rediscovered its reliance on conventional dialogue marketing on the other. Smart IT-based control of print products such as cards or mailings is therefore becoming increasingly important. In other words: We offer you everything you need for printed materials, including address management, personalised inserts or print products.

And that’s not all: These days, personalised mailings are used to reach both prospective and current customers. The current trend is therefore away from bulk dispatch and towards personalised online and print mailings. To do this, companies are mainly using data from their online business and organising the process by means of digital printing. We are printing seven-figure print runs for increasing numbers of customers.

Data protection & transfer

Personal and confidential data enjoys particular protection in the EU. It goes without saying that all of our solutions comply with all legal requirements in regard to data protection. This means that you decide how the relevant data is processed. Our technical department also performs further checks on the address lists, databases and print or product data that you provide.

Personalisation & address management

Where possible, customers are now addressed personally. It is important here to review and select the right address and wording.

Fulfillment Mail + Marketing is a print professional for online stores, which means: Our workflows are highly organised and enable optimised accuracy. We also use special cameras to monitor all printing processes.

Dispatch and postage optimisation – from the print professional for online stores

We provide you with detailed advice about address and postage optimisation as early as the design phase. As a certified partner of Deutsche Post, we also deliver the individual mailings and printed materials to the right mail centre.

Druckmaschine im Einsatz bei Druck-Spezialist Versandhandel. FM+M ist Druckprofi für Online-Stores und Printprodukte sowie Adressmanagement.

A powerful combination: FM+M is a print and mailing specialist for online stores and a print specialist for mail order companies

Your data & our services

An in-house IT department sets FM+M apart as a modern print professional for online stores. For instance, this enables us to connect a wide variety of databases without any delay. Our IT also ensures that the security of your data is monitored at all times. The services we are therefore able to deliver include strong print products and address management, personalised inserts and a wide variety of printed materials.

What’s more, we offer duplicate matching, deliverability checks, radius selection and even custom database programming to provide comprehensive and effective solutions.

We also assist you on the national and international markets as a matter of principle. We are, for example, certified for Deutsche Post in Germany and La Poste in France. In addition, we can also optimise postage discounts for your benefit.

Premium offset and digital printing for mail order firms

As a modern print shop and printing professional for online stores, we are ideally equipped in the areas of offset or digital printing and deliver the best of both worlds for your professional marketing.

We can, for instance, print variable or fixed volumes with our 8 digital production systems – also on toner or ink jet basis.

It is worth noting that digital printing is ideal for tasks that require significant variability and flexibility. Digital printing often has significant advantages in regard to resource efficiency, as it enables production of the precise quantity that is needed for your address base. We would be delighted to offer detailed advice on all conceivable issues and solutions.

Your print professional for online stores & your benefits at a glance:

  • Database support, including data protection
  • Radius and customer selection, duplicate matching, deliverability checks
  • Database programming
  • Calculation of postage discounts
  • Certified for Deutsche Post, La Poste and others

Optimised services for mail order firms The FM+M services at a glance:

  • Specialist for offset and digital printing
  • Specialist for marketing, printing & dispatch
  • Unlimited print runs – from single units to high-volume ranges
  • Downstream personalisation option for offset printing
  • Quality management for consistent results
  • Lean processes
  • Print professional for online stores
  • Our IT integrates your address data into the printing process
  • Shift operations ensure fast turnarounds

Online portals & online shops plus address integration from the print professional for online stores & mail order firms

Whether it’s personalised inserts or special print products for web shops: FM+M delivers particularly smart solutions for online portals and online shops, including CI compliance and branding.

We offer a comprehensive collection service for processing your customer details that transfers the relevant data and makes it available to you in real time. Data collection complies with all privacy requirements and takes place in a cloud system to which you have permanent access.

Our commitment: more sustainability in the mail order business

Protecting the environment really matters to us at Fulfillment Mail + Marketing, so we are naturally certified as a carbon-neutral print shop. We attach particular importance to offering green solutions to our customers and clients. What’s more, all of our machinery runs on electricity from regenerative sources.


Arbeitsplatz bei FM+M: Monitore auf denen Printprodukte und deren Adressmanagement sowie personalisierte Beileger, Druckerzeugnisse Webshops bearbeitet werden
Hand hält Wolke aus CO2. Animation für Druck-Spezialist für Versandhandel und Druckprofi Online-Stores.

Overview of our special services for mail order firms

We offer a wide variety of services that are specifically tailored to the needs of mail order firms. We have compiled a list of the most important ones here.
We will be happy to provide personal advice. Just drop us a line.

With mail automation and programmatic printing, FM+M delivers strong methods to personalise advertising media for mail order firms.

This means intelligent workflows to implement your campaigns, along with the integration of smart campaign chains. We can also connect with your in-house CSM system for faster and easier campaign commissioning and coordination.

Modern marketing in the mail order sector relies increasingly on personalised mailings with small print runs. This is a particularly effective method of using variable images and messages to address customers who have abandoned their carts.

Programmatic printing
This describes an automated method of marketing in the print segment.

Programmatic printing is used for printed products such as cards, catalogues, flyers or magazines that are personalised for individual recipients. It means that recipients can be addressed more emotionally and also in regard to specific content.

Mail automation
Mail automation is an automatic procedure that is used to disseminate information by post.

It is used, for instance, to automatically send a personalised message – perhaps a letter or postcard – to prospective customers who have abandoned their carts during the order process.

Ink jet printers use droplets of ink to create a printed image on a predefined surface.

Fulfillment Mail + Marketing creates optimised print products on your behalf with address management as well as personalised inserts or printed materials for web shops. It is worth noting that this method can also be used to print on sensitive and uneven materials. These ink jet procedures are frequently used in the mail order sector to apply labels to complex mailings.

Fulfillment Mail + Marketing currently runs two UV systems with two 108 mm print heads each. Modern UV fixing means that we require neither address windows nor special paper grades during production.

We also apply the addresses to virtually any surface at up to 600 dpi. This high resolution achieves address a similar address quality to laser printers. In addition, our systems are equipped for modern Read & Print, which can be integrated into the mailing lines as a module. We are also able to handle duplex addressing.

Benefits of the ink jet method:

  • Contactless printing
  • HD ink jet in almost laser quality at 600 dpi
  • 4c ink jet both with and without variables. 50,000 x 1 or 1 x 50,000
  • Outstanding printing speed
  • Wide material selection

The word ‘enveloping’ means placing in a wrapping or cover. The individual components of a mailing such as cover letter and a personalised envelope and are assembled during enveloping.

To produce a postal mailing, we fold the personalised cover letter and insert it into the correct envelope. Overall, our enveloping services accommodate formats from C6 to B4.

Up to six individual components can be placed in one envelope. We also provide optional camera alignment as well as a Read & Print function.

As a print professional for online stores and a specialist for mail order firms, we ensure the fastest possible dispatch as a matter of principle.

Our ‘closed loop’ service also provides a secure and proven solution for enveloping and dispatching account statements. This applies equally to components that require particularly audit-proof processing.

The most important enveloping services from FM+M at a glance:

  • Formats from C6 to B4
  • Up to six components
  • Optional: Camera alignment and Read & Print
  • Seven enveloping machines for rapid dispatch
  • For audit-proofing: Closed loop

Special visual effects are printed onto the paper or card during the finishing process. This enhances the optical quality of the printed product, while also protecting it against damage.

For this purpose, Fulfilment Mail + Marketing offers 3D varnish, partial UV varnish, spot varnish, coloured foils and conventional lamination (AccurioShine machine from MGI). We can provide all of these services for personalised materials or mailings as well. Our integrated smart camera technology consistently achieves 100% positioning accuracy in this process.

FM+M offers and services in the area of finishing:

  • Spot varnish, 3D varnish or partial UV varnishing
  • Coloured foils or conventional lamination
  • 100% positioning accuracy
  • No minimum print run

Modern hybrid solutions combine the best of the print and online worlds for contemporary marketing. These solutions from FM+M, your print professional for online stores, increase the response to your print mailings, building a solid foundation for successful dialogue marketing.

QR codes are used increasingly to take customers from one medium to the next. They point to individual Internet landing pages, which are commonly used to provide personalised offers to visitors.

As a print specialist for mail order firms, we are keen to draw your attention to a new trend: Visitors to web shops or portals receive personalised print mailings as quickly as possible. They may remind shop visitors of an abandoned cart and invite them to complete the order process. For instance, the mailing would consist of a card with a visual image of the unordered product in the cart.

Personalised videos are used increasingly as additions in the online segment. These videos sometimes feature the potential customer’s name on the advertised product.

Hybrid marketing solutions from Fulfillment Mail + Marketing:

  • Personalised landing pages
  • Application of QR codes (on products and advertising materials)
  • Development of automatic process for videos
  • Links to social media such as Facebook and Instagram
  • Print products with address management
  • Print specialist for mail order firms
  • Personalised inserts
  • Print products for web shops

Booklet finisher

Whether it’s brochures, self-mailers, leaflets or coupon booklets: We use our state-of-the-art booklet finisher to process all products that also require binding. Because of this, we can ensure particularly efficient and fast fulfilment of your requests for full or partial personalisation.
Our high-performance machines enable production of small formats to DIN A4 final formats precisely according to your wishes. What’s more, camera technology is used to match fully the personalised components, i.e. the envelope plus contents, in the saddle stitcher. We can of course process pure offset pre-prints or hybrid solutions with personalised envelopes as well – while the content remains static.

Good to know: Self-mailers with flap are trimmed on just two sides and sealed in a mailing line at the end of the saddle stitcher using a plough fold and fugitive glue.

We would gladly advise you on these matters, even during the conception phase of your project. Just drop us a line.

The key information at a glance:

  • Saddle stitched booklets from one single copy
  • Offset pre-print or hybrid solutions available
  • Daily capacity of 35,000 copies in A4 format
  • Daily capacity of 70,000 copies in A5 format or smaller
  • Small formats are stitched and trimmed two-up

Your call – our advice


Focused on your goals: We provide detailed advice on all relevant issues that matter to you. The quickest way is to give us a call. We look forward to your questions and suggestions.

JESSICA KAMMER von der Druckerei Fulfillment Mail + Marketing



Sales and Customer Management
Mobil +49 (0)151/ 57 65 78 70
+49(0)4121 / 491 60-14




Sales Management, Print & Webshop Solutions
Mobil +49 (0)172/ 1333 440
+49(0)4121 / 491 60-125

Anja Frey von Fulfillment Mail + Marketing



Company Officer
+49(0)4121 / 491 60-19