We are your partner – not a competitor!
Unbeatable services from Fulfillment Mail & Marketing
as your DIALOGPOST and mailing partner

As a mailing specialist, we know: Markets change, so companies need to attract new business – and do all they can to inspire loyalty in their customer base. Whether it’s mailing services, laser printing or personalisation: Benefit from our professional print and letter shop services.

DIALOGPOST and special bulk circulars

We are a letter shop. We are a digital print shop. Above all, though, we are specialists for premium services and products such as 1c or 4c laser printing and personalisation. We would be happy to advise you in the run-up to your project.

Mailing service and self-mailers

You can generate new business and inspire loyalty in your customer base with personalised mailings from FM+M. Explore and benefit from our end-to-end letter shop services for mailings and self-mailers.

IT control for optimised dispatch

Laser printing and personalisation: We provide detailed advice, premium printing and particularly intelligent dispatch. Whether it’s standard letters, DIALOGPOST, bills or complex mailings – our IT ensures unbeatable results.

Unrivalled: the prices

We keep our eyes on the costs from the very first discussion. By doing so, we achieve unbeatable results and maximum postage cost savings.

Online shops & print portals

Benefit as an online shop or portal operator: We create your print shops and support your online growth so that you can offer added value to your customer base – all using your CI

We recommend for DIALOGPOST and special bulk circulars: Optimise customer communications with modern and efficient print solutions such as our mailing service, self mailers, laser printing and personalisation.

Fertige Druckprodukte verlassen das Band in der Druckerei und Lettershop. Erstellt werden hiermit Dialogpost vom Postwurfspezialist für Mailingservice und Selfmailer, Laserdruck und Personalisierungen.

Benefit from a leading specialist for print, letter shop, mailing and self-mailer services

Exploit valuable synergies that blend the best of the print and online worlds. You will be generate even more attention among your customers and prospects with laser printing and personalisation. As a professional letter shop and specialist for DIALOGPOST and bulk mail circulars, we can provide precisely the right solutions: In other words: We are print shop for smart personalisation!

Print & letter shop: Fulfillment Mail + Marketing

support your strategic and creative planning. As your letter shop, we then take care of printing, packing, addressing and dispatch and can alternatively manage storage of your advertising media.

Your letter & print shop for personalisation

As a letter shop, Fulfillment Mail + Marketing uses a variety of methods like laser and ink jet printing to personalise the mailing components. We also use automatic enveloping and wrapping machines to place the components into envelopes and films for dispatch.

Our modern matching systems enable processing of personalised components, which are also matched using printed numbers or bar codes. Please note: During the process, we also take charge of postage optimisation and, optionally, address matching and reconciliation to remove incorrect addresses.

Your DIALOGPOST and bulk circular specialist guarantees unbeatable mailing results

As a letter & print shop for personalisation, we deliver far more than a conventional print company. This includes collaborating with you to define the target audience, the frequency of dispatch and other factors such as:

  • Degree of personalisation
  • Address management
  • Paper folding
  • Enveloping and shrink wrapping of mailings
  • Manual or automatic packaging
  • Insert management
  • Franking, labelling or postage paid stamps
  • Dispatch as individual or bulk mailings

Modern personalisation in images and text! From a leading print shop for personalisation

Laser printing and personalisation: Fulfillment Mail + Marketing is synonymous with quality – which extends from the first consultation to high-end printing machines and pioneering processes.

For instance, we already distinguish between text and image personalisation for mailings. This gives our customers strong options to establish and assert their positions on relevant markets.

Trending: Personalised images

Creating more than just a smile: By adding personalised images to your mailings and self-mailers, we illicit a stronger emotional response than would be the case only with text. This is also expressed in the higher response rates.

Good reasons why Fulfillment Mail + Marketing joins with you to develop creative image-text concepts which touch emotions, increase recognition value and ultimately produce greater success for you.

Redefining and consistently achieving set targets with the print specialist and leading letter shop

Your data & our letter shop services

Mailing service and self-mailers: Fulfillment Mail + Marketing is ideally equipped for your DIALOGPOST and other forms of mailing. Our in-house IT department specialises in the smart connection of databases that are crucial for dispatch. As a recognised specialist for DIALOGPOST and bulk mail circulars, we also provide comprehensive support for the national and international markets. Fulfillment Mail + Marketing is, for example, officially certified for Deutsche Post in Germany and La Poste in France.

Whether it’s duplicate matching, radius selection, deliverability checks or database programming: Fulfillment Mail + Marketing delivers a full range of state-of-the-art solutions. And we take charge of secure printing processes with intelligent monitoring by our IT department.

Your DIALOGPOST and bulk circular specialist guarantees unbeatable mailing results

Fulfillment Mail + Marketing is ideally equipped for all areas of digital printing. In other words: We provide the best of both worlds. At present, we print on eight digital production systems in both variable and fixed print runs. Our customers can also choose between toner and ink jet printing.

We recommend modern digital printing for more variability and flexibility. This ideally fulfils all requirements and delivers other important advantages in regard to resource efficiency, as the print quantities are precisely matched with the address base.

Your benefits at a glance:

  • Duplicate matching, deliverability checks and radius & customer selection
  • Calculation of and advice on postage discounts
  • Laser printing and personalisation
  • Database maintenance and programming
  • Certified for Deutsche Post and La Poste
  • Dispatch via alternative delivery services

Optimised services for print and letter shops.
Overview of the Fulfillment Mail + Marketing services:

  • Specialist for digital printing
  • Specialist for marketing, printing & dispatch
  • Downstream personalisation for offset printing
  • Mailing service and self-mailers
  • Lean, modern processes
  • Specialist for DIALOGPOST and bulk circulars
  • IT integration of address base in the printing process
  • Shift operations for unbeatably fast turnarounds
  • Laser printing and personalisation
  • Quality management
  • Unlimited print runs possible

Your online shop or portal

Online portals and shops are increasingly popular among companies and start-ups. In this area, we offer efficient and intelligent solutions such as mailing services and self-mailers or laser printing and personalisation using your company branding. We also ensure outstanding ease of use.

We would be happy to discuss your requirements.

Printing & sustainability

Protecting the environment really matters to us at Fulfillment Mail + Marketing, so we are naturally certified as a modern and carbon-neutral print shop. We also take care in everyday business to offer our customers particularly green solutions. Last but not least: All of our machinery runs on electricity from regenerative sources.


Zwei Hände auf Tastatur von Laptop in FM+M, der Druckerei und Lettershop. Ein deutscher und internationaler Dialogpost und Postwurfspezialist für Mailingservice und Selfmailer, Laserdruck und Personalisierungen.
Hand mit Blatt als Symbol für Druckerei und Lettershop, Dialogpost. Der deutsche Postwurfspezialist für Mailingservice und Selfmailer, Laserdruck und Personalisierungen.

Overview of our special services for
personalisation as a letter and print shop

We offer a wide variety of special services as a print shop for personalisation. We have compiled a list of the most important ones here. We would be happy to offer personalised advice. Just drop us a line to learn more.

With mail automation and programmatic printing, FM+M offers two powerful processes for personalisation and optimising your marketing campaigns.
What’s more, we enable our customers to use intelligent print & letter shop workflows to optimise their campaign management. We can also integrate your CRM system in these processes on request. This improves the efficiency and speed of campaign commissioning and enables detailed status monitoring.

In the area of print and letter shop services, marketing departments are increasingly relying on personalised mailings with small print runs. This is a particularly efficient method of using variable images and messages to address customers who have abandoned their carts or in other scenarios.

Programmatic printing
Programmatic printing is used to personalise printed products for specific recipients. This touches their emotions and includes content that interests and appeals to them.

Mail automation
Mail automation refers to information that is sent automatically to the recipient by post. Postcards or mailings with personalised messages can therefore be sent to prospective customers who have abandoned their carts during the order process.

Print and letter shops frequently use ink jet processes as a proven method to label complex mailings and serial letters.

Let’s start with the basics: Ink jet printers use droplets of ink to create a printed image. Only the drops touch the surface, so the method can also be used to print on uneven or sensitive materials.

At FM+M, we use two UV systems with two 108 mm print heads each. Address windows are not necessary thanks to UV fixing. What’s more, we can print addresses on virtually any surface – even plastic cards (up to 600 dpi).

And that’s not all: Our systems are equipped for Read & Print and can therefore be integrated as modules, even in more complex mailing lines. We are also able to handle duplex addressing on your behalf.

Your benefits with the ink jet method:

  • Contactless printing
  • Very wide material selection
  • High printing speeds
  • HD ink jet in almost laser quality at 600 dpi
  • 4c ink jet both with and without variables. 50,000 x 1 or 1 x 50,000

During enveloping, Fulfillment Mail + Marketing assembles the individual components ready for dispatch, usually including the cover letter and envelope.

To produce a postal mailing, we generally fold the personalised cover letters and insert them into envelopes.

We can offer a wide variety of options in this area: For instance, we place the requested components into envelopes in formats from C6 to B4. Overall, an enveloped mailing can consist of up to six components. We also provide professional camera alignment and Read & Print as optional services.

Another advantage: Our seven enveloping machines ensure rapid processing of your requests and therefore particularly fast dispatch.

In addition, our proven closed-loop process provides a particularly secure solution for enveloping and sending out bank statements or similar documents. This applies equally to components that require particularly audit-proof processing.

The most important enveloping services from FM+M at a glance:

  • Formats from C6 to B4
  • Camera alignment and Read & Print
  • 7 enveloping machines for fast dispatch
  • Closed loop: for enveloping and audit-proof processing
  • Up to six components

We also offer film wrapping as an alternative to mailing in envelopes. This ideally protects contents such as catalogues, brochures or magazines from the elements, while the film creates a transparent look

Many of our films can also act as shrink wrapping, which makes them hug the contents and improves the stiffness. Your mailings are therefore ideally prepared for transport. The machinery on our enveloping line can wrap up to five components in film. In-line dispensing or labelling is also possible.


You want to attach a product or sample to a carrier? A mailing line is assembled to handle these scenarios.

On these mailing lines, special folds or precise glue points are used to apply or insert the relevant products into the self-mailer. Fulfillment Mail + Marketing uses its own pick & place feeders to execute your wishes in the mailing line. We can also handle in-line address printing.

Print finishing from Fulfillment Mail + Marketing adds special visual effects to the printed product. This creates a particularly premium look and improves protection against damage.

In other words: Your products become genuine highlights with a very special look & feel. We use spot varnish, partial UV varnish, 3D varnish, coloured foils and conventional lamination for this purpose. Our clients can benefit from these services as optional extras for personalised print products and mailings.

Also noteworthy: Our integrated smart camera monitoring achieves 100% positioning accuracy in this process – continuously.

Overview of the offers and services from Fulfillment Mail + Marketing for print & letter shops in the area of finishing:

  • 3D varnish, spot varnish and partial UV varnishing
  • Coloured foils or conventional lamination
  • Minimum print run: from 1 piece
  • 100% positioning accuracy

Creative punching can turn your advertising media into genuine eye-catchers.

Punching describes the process of cutting both simple and complex shapes out of a usually flat material. In conventional punching, the punch has specially shaped cutting edges which are pressed into the paper or cardboard during the process. Extremely elaborate shapes are also possible. Please note: Fulfillment Mail + Marketing punches your products entirely according to your wishes.

Overview of our services:

  • Punching according to your specifications
  • Simple and complex punched shapes
  • Single unit print runs are possible
  • Mailing, packaging, sampling or similar

Modern hybrid solutions blend the best of the print and online worlds. These solutions are therefore a particularly efficient way to improve the response to print mailings.

QR code technology is mainly used in these scenarios. The printed products guide users to online landing pages, which contain offers and ordering options.

Another new and interesting trend is also emerging: Personalised mailings are used to send messages to visitors of internet pages or online shops. For instance, these mailings may remind shop visitors of an abandoned cart and invite them to complete the order process. In the mailing, for instance a postcard, the prospect receives an image of the product they have not yet purchased and the abandoned cart.

Personalised videos represent yet another online option. These videos may feature the potential customer’s name on the advertised product.

Hybrid marketing solutions from Fulfillment Mail + Marketing for print & letter shops

  • Personalised landing pages
  • Attachment of QR codes to advertising media
  • Links to social media
  • Personalised videos

Fulfilment is the name of an end-to-end service that encompasses complete processing of an order for printed merchandise. Among other things, our fulfilment services include storage, packaging, billing and dispatch.

Fulfillment Mail + Marketing has significantly expanded its Pick & Pack division in recent years in response to the general increase in online retailing. As a recognised print shop for personalisation, we offer our customers perfectly coordinated fulfilment services that extend from storage to dispatch and include laser printing and personalisation. Despite the complexity, we consistently ensure complete transparency for our customers.

Services from Fulfillment Mail + Marketing in the area of fulfilment

  • Order acceptance and storage
  • Packaging, including franking and dispatch
  • Smart returns management
  • Online monitoring of all relevant workflows
  • Various after-sales services

Loyalty cards have become a classic instrument and are now widely accepted. They are particularly effective at inspiring loyalty in the customer base.

Fulfillment Mail + Marketing prints loyalty cards with your corporate branding and adds the desired functions. We can also send the finished products to end customers on your behalf.

What’s more, we offer a variety of methods to print the cards, depending on their intended purpose. We would gladly provide detailed advice in this regard.

Mailing service and self-mailers: The expected postage costs for mailings are a significant factor for print & letter shops. Fulfillment Mail + Marketing offers professional optimisation of potential postage costs.

Changing format or paper grade are good ways to minimise postage costs. We provide personal advice to draw your attention to possible savings, but the final decision is yours as the client.

Fulfillment Mail + Marketing then identifies the most favourable postage rate for the specific mailing or product. To do so, we use special software that is designed to maximise relevant discounts. It is also worth noting that we can use alternative delivery services and not just Deutsche Post.

We use our booklet finisher to process all products that also require binding. Brochures, self-mailers, leaflets, coupon booklets etc.

Everything is possible, from small formats to finished products in A4. A camera is used to match fully personalised components (envelope + contents) in the saddle stitcher. Naturally, we also process pure offset preprints or hybrid solutions in which the cover is personalised and the content is static.

Self-mailers with flap are trimmed on just 2 sides and sealed in a mailing line at the end of the saddle stitcher using a plough fold and fugitive glue. Our minimum print run for saddle stitching? Single-unit print runs up to a daily capacity of 35,000 A4 copies or 70,000 in A5 format or smaller. These formats are then stitched and trimmed 2-up. We look forward to receiving your enquiry!

Das Wichtigste im Überblick:

  • Saddle stitched booklets available from one single copy
  • Daily capacity of 35,000 copies in DIN A4 format
  • Daily capacity of 70,000 copies in DIN A5 format or smaller
  • Also available for offset pre-print or hybrid solutions
  • Interesting for mailing service and self-mailers as well
  • Small formats, usually stitched and trimmed two-up

Your call – our advice


Focused on your goals: We provide detailed advice on all relevant issues that matter to you. The quickest way is to give us a call. We look forward to your questions and suggestions.

JESSICA KAMMER von der Druckerei Fulfillment Mail + Marketing



Sales and Customer Management
Mobil +49 (0)151/ 57 65 78 70
+49(0)4121 / 491 60-14




Sales Management, Print & Webshop Solutions
Mobil +49 (0)172/ 1333 440
+49(0)4121 / 491 60-125

Anja Frey von Fulfillment Mail + Marketing



Company Officer
+49(0)4121 / 491 60-19