Data Protection Policy

The responsible agent in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) is:

Fulfillment Mail + Marketing GmbH
Patrick Richter
Max-Planck-Straße 8
25335 Elmshorn

Your rights as data subject

You are entitled to exercise the following rights at any time by contacting our Data Protection Officer using the details provided:

  • Information about your stored data and its processing,
  • Correction of inaccurate personal data,
  • Deletion of your stored data,
  • Restriction of data processing, if we are not yet permitted to delete your data due to legal obligations,
  • Objection to the processing of your data by us and
  • Data portability, if you have consented to the data processing or have concluded a contract with us.

If you have given us your consent, you can revoke this at any time with effect for the future.

You can contact the responsible supervisory authority at any time if you have a complaint. The responsible supervisory authority depends on the federal state in which you live or work or the location of the alleged infringement. A list of supervisory authorities (for non-public infringements) and their addresses is available at:

Purposes of data processing by the controller and third parties
We process your personal data solely for the purposes specified in this Data Protection Policy. Your personal data will not be transferred to third parties for purposes other than those specified in this Policy. We only share your personal information with third parties if:

  • You have given your express consent,
  • The processing is required to execute a contract with you,
  • The processing is necessary to fulfil a legal obligation,

The processing is necessary to protect legitimate interests and there is no cause to believe that you have an overriding legitimate interest in not disclosing your data.

Deletion or blocking of data

We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as necessary to achieve the purposes specified in this Policy or as provided for by the various retention periods required by law. After discontinuation of the respective purpose or expiration of these periods, the corresponding data will be routinely blocked or deleted in accordance with the statutory provisions.

Collecting general information when visiting our website

When you access our website, a cookie automatically records information of a general nature. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider and similar data. This only involves information that is not used to identify you.

This information is technically necessary in order to correctly deliver the requested content from websites and is absolutely necessary when using the internet. It is in particular processed by us for the following purposes:

  • Ensuring a trouble-free connection to the website,
  • Ensuring the smooth use of our website,
  • Evaluation of system security and stability and
  • For further administrative purposes.

Your personal data is processed on the basis of our legitimate interests for the aforementioned purposes of data collection. We do not use your information to make any conclusions about you. The controller and possibly the commissioned data processor are the sole recipients of the data.

We may statistically evaluate anonymous information of this kind in order to optimise our website and the underlying technology.

SSL encryption

We use the latest state-of-the-art encryption methods to protect the security of your data during transmission (e.g. SSL) via HTTPS.

Use of Chat Software

Fulfillment Mail + Marketing GmbH uses chat software from the company UG (haftungsbeschränkt), Probsteigasse 44-46, 50670 Cologne, Germany. You can use the chat like a contact form to chat with our employees almost in real time. When starting the chat, the following personal data is collected [to be adjusted depending on the widget settings]:

  • Date and time of the call,
  • browser type/version,
  • IP address,
  • operating system used,
  • URL of the previously visited website,
  • amount of data sent.
  • And if specified: First name, last name and email address.

Depending on the course of the conversation with our staff, further personal data may be collected in the chat, which you enter. The nature of this data depends largely on your request or the problem you are presenting to us. The purpose of processing all this data is to provide you with a quick and efficient means of contacting us, and thus to improve our customer service.

All our staff have been and will be trained on data protection and how to handle customer data safely and confidentially. All our employees are bound to confidentiality and have signed an addendum in their employee contracts to the obligation to maintain confidentiality and to observe data protection.

By calling up the website, the chat widget is loaded in the form of a JavaScript file from AWS Cloudfront. The chat widget technically represents the source code that is executed on your computer and enables the chat.

In addition, Fulfillment Mail + Marketing GmbH stores the chat history for a period of 30 days. This serves the purpose of sparing you extensive explanations about the history of your enquiry under certain circumstances as well as for constant quality control of our chat service. The processing is therefore permitted in accordance with Art. 6 Para. 1 Letter f DSGVO. If you do not wish this, you are welcome to inform us of this using the contact details below. Stored chats will then be deleted by us immediately.

The storage of chat data also serves the purpose of ensuring the security of our information technology systems. This is also our legitimate interest, which is why the processing is permissible under Art. 6 (1) f DSGVO.

Further information can be found in the data protection regulations of Userlike UG(haftungsbeschränkt).

Contact form

If you contact us regarding any questions you may have via email or the contact form, you consent for us to contact you for the purposes of your enquiry. You will need to provide a valid email address for this purpose. This will be used to allocate and subsequently respond to the enquiry. The provision of further data is optional. The information you provide will be stored for the purpose of processing the request and any follow-up questions. After your enquiry has been dealt with, your personal data will be automatically deleted.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (hereinafter: Google). Google Analytics uses “cookies”, i.e. text files that are stored on your computer, to help analyse how you use the website. Information generated by the cookie about your use of this website is usually transmitted to a Google server in the United States and stored there. Due to the activation of IP anonymization on this website, however, your IP address is initially truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and provide the website operator with other services related to website activity and internet usage. The IP address transferred from your browser within the scope of Google Analytics will not be merged with other Google data.

The purposes of the data processing are the evaluation of the use of the website and the compilation of reports on activities on the website. Other associated services will be provided on the basis of the use of the website and the internet. The processing is based on the legitimate interests of the website operator.

You can prevent the storage of cookies by changing your browser software settings. However, please note that if you do this, you may not be able to use all features of this website to the fullest extent possible. In addition, you can prevent data generated by the cookie and relating to your use of the website (including your IP address) from being collected and processed by Google by downloading and installing a browser plug-in from the following link: Browser Add On for deactivation of Google Analytics.

In addition to or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our websites by clicking this link. An opt-out cookie will be installed on your device. This will prevent the collection of data by Google Analytics for this website and browser in the future, as long as the cookie remains installed on your browser.

Use of Google Maps

This website uses Google Maps API to visually display geographic information. When using Google Maps, Google also collects, processes and uses data about the use of map features by visitors. For more information about Google’s data processing, please refer to the Google Privacy Notice. You can also change your personal privacy settings in the data privacy centre.

For detailed instructions on how to manage your own data in connection with Google products, please click here.

Embedded YouTube videos

We use embedded YouTube videos on some of our websites. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a website with YouTube plugins, you will be connected to the YouTube servers. YouTube will be informed about the websites you visit. If you are logged in to your YouTube account, YouTube links your browsing behaviour directly to you personally. You can prevent this by logging out of your YouTube account beforehand.

If you start watching a YouTube video, the provider uses cookies that collect information about user behaviour.

This will not occur when watching YouTube videos if the storage of cookies for the Google Ad programme has been disabled. YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.

For more information on data protection at “YouTube”, please see the provider’s privacy policy at:

Social plugins

Our websites use social plugins of the providers listed below. The plugins can be recognized by the fact that they are marked with the appropriate logo.

These plug-ins may be used to send information, including personal data, to the service provider and may be used by the service provider. We prevent the automatic and unwanted collection and transmission of data to the service provider using a two-click solution. To use a required social plugin, it must first be activated by clicking on the corresponding button. The collection of data and its transmission to the service provider is only triggered once this activation of the plugin has occurred. We do not collect personally identifiable information through social plugins or the use thereof.

We have no control over the data collected by an enabled plugin and how it is used by the provider. It must currently be assumed that a direct connection to the provider’s services will be expanded and at least the IP address and device-related information will be collected and used. It is also possible that the service providers may attempt to save cookies on the computer used. Please refer to the privacy policy of the respective service provider to see which specific data is collected and how it is used. Note: If you are logged in to Facebook at the same time, Facebook may identify you as a visitor to a particular website.

We have integrated the social media buttons of the following companies on our website:

Changes to our Privacy Policy

We reserve the right to amend this Data Protection Policy to ensure that it always complies with the latest legal requirements or to implement changes to our Data Protection Policy, such as when introducing new services. Your new visit will then be subject to the provisions of the new Data Protection Policy.

Questions for the Data Protection Officer

If you have any questions about data protection, please email us or contact the person responsible for data protection in our organisation:

Shared IT Professional GmbH & Co. KG
Saebystr. 17a
24576 Bad Bramstedt